Refund and Return Policy
Thank you for purchasing from Books by Ladi Osadebe. We are committed to delivering your book in good condition and ensuring you have a smooth experience. Please read our refund and return policy below.
Order Confirmation
Once your order is placed and payment is confirmed, you will receive an order confirmation message. This confirms that your book is being processed for delivery.
Delivery
The book price includes delivery.
Delivery timelines may vary based on your location.
You will be contacted if there are any delays or delivery issues.
Returns
We only accept returns under the following conditions:
The book was delivered in a damaged condition.
You received the wrong book or order.
To be eligible for a return:
You must notify us within 48 hours of receiving the book.
The book must be unused and in the same condition it was delivered.
You may be asked to provide clear photos of the issue.
Refunds
Refunds are only issued in these cases:
The correct item cannot be delivered after a confirmed order.
A return request is approved due to damage or wrong item.
Once your refund is approved:
The refund will be processed using the original payment method.
Processing time may take 3–7 business days, depending on your bank or payment provider.
Non-Refundable Situations
We do not offer refunds in the following cases:
Change of mind after the order has been placed.
Incorrect delivery details provided by the customer.
Failure to receive the order due to customer unavailability.
How to Request a Return or Refund
To request a return or refund, please contact us with the following details:
Full name
Order number
Phone number
Description of the issue
Clear photos (if the book is damaged or incorrect)
Send your request to:
Email: Ladi@booksbyladiosadebe.com
Website: www.booksbyladiosadebe.com
We are committed to resolving any issues quickly and fairly. Thank you for choosing Books by Ladi Osadebe.